Your total satisfaction keeps us in business! All the products offered by Vintage Plantations are carefully selected and we hope that you will enjoy them as much as we do. If you are not completely satisfied with a particular item, please let us know by e-mailing us at wecare-at-vintageplantations.com or by calling us at 908-354-9304.

We will promptly replace the product or refund your money once Merchandise has been returned to:

Vintage Plantations Chocolates
461 Frelinghuysen Avenue
Newark, NJ 07114

Tel: (908) 354-9304
Fax: (973) 242-1998
E-mail: wecare-at-vintageplantations.com

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We usually process and ship your order within 3 business days. You will be promptly notified in case of unexpected delays. Our business hours are Monday–Friday, 9:00am–5:00pm Eastern Time.

All orders are shipped by VINTAGE CHOCOLATES. Shipping method is UPS Ground in winter to reduce shipping cost to you and transit time will vary between 2 - 5 business days. Please note that orders placed after 12:00pm Eastern Time on Fridays will not be processed until our next business day.

Please make sure that your shipping address is a street address, as UPS will not deliver to a P.O. Box. We do not ship overseas.

We reserve the right to change the UPS shipping method from 'UPS Ground' to 'UPS Air', if we consider the weather TOO HOT for chocolates to be shipped UPS Ground.

We are not responsible for damages caused by UPS or any other shipping service.

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During the warmer summer months, our products are shipped in reusable Styrofoam boxes with gel ice packs to keep them cold during transit. We recommend that you place the chocolate in an air-conditioned room upon arrival. Do not place in the refrigerator to cool them, as chocolate must be cooled slowly to prevent thermal shock. Although we give UPS "Driver Release" instructions, we strongly recommend that you either use a business address for delivery of fresh products or make sure that someone is home when UPS brings your order.

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We currently accept Visa, MasterCard, American Express, and Paypal.

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Information gathered for the purpose of creating, processing, and completing your online order from the VintagePlantations.com store is kept private. We use it solely for the purpose of billing, fulfilling, and shipping your order. We will never sell, rent, or share your personal information with anyone.

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VintagePlantations.com uses a Secure Server (256-bit SSL) to encrypt private information and transactions. Your browser's security features and symbols will show the secure server is active once you reach the account and checkout areas of the site. Most browsers include a small graphic of a closed padlock in the address bar or along the bottom status bar to indicate this secure mode. The initial portion of the site URL will also change to "https://" instead of the general "http://". All credit card information is encrypted for your security.

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If you submit your e-mail address to subscribe to our newsletter, you will receive occasional e-mails notifying you of when we run a special sale, announce the arrival of new items, post a new batch of recipes, explore a new Chocolate, or share our in-depth discovery of a product. You may unsubscribe at any time by e-mailing us at subscribe-at-vintageplantations.com and typing "UNSUBSCRIBE" in the subject field.

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